Frequently Asked Questions
who are you?
We're a one-woman show small business based in Ottawa, Ontario, Canada. Our a mission is to provide cool, casual clothing for women of all sizes, men and kids at an affordable price, without sacrificing quality or comfort. We have an active wear line, a comprehensive fully-customizable bridal collection, sweaters & tees for men and onesies & tees for your little ones. We also offer wholesale, corporate sales and custom printing. I take great pride in the work I do, carefully designing, printing & pressing and packaging each order with my own two hands.
HOW LONG WILL MY ORDER TAKE?
Please allow 4-5 days processing time for your order. We work 7 days a week to ensure orders get out as quickly as possible. If you select Expedited Shipping at checkout, this will prioritize your order. We are always updating our stock/online listings to ensure we can fulfill your order immediately. Full shipping & pick-up information can be found below.
HOW SECURE IS YOUR PAYMENT SYSTEM?
All transactions submitted to BBxCollection are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. We are committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe.
I'M SHOPPING FOR A GIFT. CAN YOU WRAP IT?
We will happily package your order in a gift box with a bow and include a personalized card, please leave your note at checkout and we will enclose a card with your message. If your item is a gift - please indicate whether or not we should include the packing slip (includes item details, price, billing address & shipping address.)
no frills packaging
Prefer not to receive a hard copy invoice, stickers or extra goodies? Let us know at checkout and we'll gladly skip them with your order.
We now offer worldwide shipping. All tee orders ship within four to five (4-5) business days - sometimes longer during peak periods (ex: Christmas). We offer competitive shipping prices and expedited options and do not profit on our shipping rates. You will be provided with a tracking number through Canada Post, UPS or Fedex once your order has shipped. You can login to your account at anytime to see the status of your order. We also offer free standard shipping on orders of $100 or more - our little gift to you.
WHAT TEES/SWEATERS DO YOU USE?
We've chosen to do business with companies such as American Apparel, Next Level, Gildan and Bella+Canvas as they deeply respect the environment and conduct their business in an ethical and responsible manner and child labor is not used in their manufacturing processes. American Apparel is manufactured in the United States and our other brands are manufactured in countries like Haiti, Honduras and Nicaragua. The Ideal T by Next Level provides a soft, comfortable fit with a bit of stretch. Our men's tees are Next Level brand and our unisex crewnecks are printed on Jerzees and Gildan heavyweight 50/50 blend. Our baby styles are printed on 100% cotton fabric onesies and our toddler/kid designs are printed on Rabbit Skins 5.5oz jersey short-sleeve. Both our kids tees and onesies are CPSIA compliant. All apparel is printed and pressed by us right here in Ottawa.
what are you doing in terms of your social responsibility?
As a small business, we are wholeheartedly invested in our duty to act in the best interests of our environment and society as a whole. In an effort to be as transparent as possible, retail and our particular business of printing and pressing apparel creates a significant amount of waste. Where possible, we practice the most efficient, cost-reducing, energy-saving and socially-conscious ways of creating, producing and packaging our goods in a way that is less harmful to society and our environment. We are committed to improving and creating efficiencies as we continue to grow.
CAN YOU PRINT CUSTOM TEES?
We offer custom printing for your business, local sports teams, bachelor/bachelorette parties - even your fantasy football league. Just give us a shout at firstname.lastname@example.org or fill out the form on our Customer Service page.
do you drop ship/blind ship?
We do not drop ship or blind ship. All tees and apparel are designed, printed and pressed and ship from Ottawa, Ontario, Canada.
is there a minimum order requirement?
No, there is no minimum order requirement. We'll take on orders of any size.
i'm interested in wholesale
Please contact us at for our wholesale rates & line sheets.
do you accept phone orders?
For security purposes and credit card verification, we are unable to accept orders by phone.
are the colours correct?
BBxCollection makes every effort to display, as accurately as possible, the colors of our products online. However, since the actual color you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
is my sale order final sale?
All accessories (hats) and sale items are FINAL SALE. NO EXCHANGE OR STORE CREDIT WILL BE GIVEN. NO EXCEPTIONS. Promo codes cannot be applied to orders placed in the past.
BBxCollection is NOT responsible for lost or stolen packages. Please contact your local post office with questions regarding shipment tracking or lost/stolen packages.
From time to time, there may be information on bbxcollection.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, omissions and to change or update information at any time without prior notice (including after you have submitted your order).
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all credit cards through Stripe, Paypal and e-transfers within Canada. If you select payment by e-transfer and as most transfers are instant (with exceptions for technical issues with your bank), the funds must be received within one (1) hour - or your ordered will be cancelled.