Frequently Asked Questions
I'm a one-woman show brand + boutique based in Ottawa, Ontario, Canada. Our graphic tees have been designed, printed and pressed in house since 2017.
I own and operate a small shop in the market at 31 York Street in downtown Ottawa. I love supporting other women-led, local and Canadian businesses and make every effort to carry a wide range of high-quality goods from apparel, candles, drinkware, accessories, jewelry, hair accessories, paper products & more. You can see all the brands we carry here
Please allow 3-8 days processing time for your order. It is often much quicker than this and most of the time I ship same day. I print & press to order (with select stock of bestsellers always available) and work 7 days a week to ensure orders get out as quickly as possible. If you select Expedited Shipping/Priority Shipping at checkout (if applicable), this will prioritize your order.
Once you receive your shipping notification, please allow up to 24-72 hours (or the next business day if you ordered is processed on a weekend) to allow tracking and relevant information to become current. Our shipping carriers pick up from us daily.
We are always updating our stock/online listings to ensure we can fulfill your order immediately. At times there may be issues with stock limitations and we'll be sure to contact you as soon as possible to offer solutions.
No. We don't use clear poly bags often found in the retail industry. Your order will be pressed and folded and shipped in our compostable mailers by Better Packaging Co. or in one of our recycled cardboard boxes. In our efforts to making shipping more sustainable and waste-free, we are making plans to eliminate the plastic piece that affixes the hangtag to the garment in 2021.
Please refer to our Return/Exchange Policy.
All transactions submitted to BBxCollection are encrypted with 128 SSL software which encrypts information you input to protect it from interception by outside parties. We are committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information and shipping/billing information are confidential and safe and process all transactions through Shopify.
We will happily package your order in gift wrap (no boxes) and include a personalized card, please leave your note at checkout and we will enclose a card with your message. If your item is a gift - please indicate whether or not we should include the packing slip (includes item details, price, billing address & shipping address.)
Prefer not to receive stickers or extra goodies? Let us know at checkout and we'll gladly skip them with your order. No hard feelings!
We offer worldwide shipping. All orders ship within five (5) business days - sometimes longer during peak periods (ex: Christmas/Flash Sales/Anniversary Celebrations). You will be notified if there is an exception with your order for any reason.
We offer competitive shipping prices and expedited options and do not profit on our shipping rates. You will be provided with a tracking number through Canada Post, UPS or Fedex once your order has shipped. You can login to your account at anytime to see the status of your order.
We monitor all shipment and track status updates as best we can. We ship hundreds of orders weekly and unfortunately, if there is an issue with your shipment (delayed, marked as delivered but you didn't receive it, believe your package to be lost), the responsibility is on you as the consumer to notify us as soon as possible, just like you would with any other company.
We will open the appropriate ticket with the shipping logistics provider (as the sender of the package) and do our best to rectify the situation however we can. In many cases, investigating or receiving a response from shipping carriers can take up to 30 days.
We've chosen to do business with companies such as American Apparel, Los Angeles Apparel, Next Level, Bella+Canvas and Threadless as they deeply respect the environment and conduct their business in an ethical and responsible manner and child labor is not used in their manufacturing processes.
Our baby/toddler styles are printed on 100% cotton fabric onesies and our toddler/kid designs are printed on Rabbit Skins 5.5oz jersey short-sleeve. Both our kids tees and onesies are CPSIA compliant. All apparel is printed and pressed by us right here in Ottawa.
As a small business, we are wholeheartedly invested in our duty to act in the best interests of our environment and society as a whole. In an effort to be as transparent as possible, retail and our particular business of printing and pressing apparel creates a significant amount of waste.
Where possible, we practice the most efficient, cost-reducing, energy-saving and socially-conscious ways of creating, producing and packaging our goods in a way that is less harmful to society and our environment. We are committed to improving and creating efficiencies as we continue to grow.
We offer custom printing for your business, local sports teams, bachelor/bachelorette parties - even your fantasy football league. Just give us a shout at firstname.lastname@example.org
We do not drop ship or blind ship. All tees and apparel are designed, printed and pressed and ship from Ottawa, Ontario, Canada.
No, there is no minimum order requirement. We'll take on orders of any size.
Please contact us at email@example.com for our wholesale rates & line sheets.
For security purposes and credit card verification, we are unable to accept orders by phone.
BBxCollection makes every effort to display, as accurately as possible, the colors of our products online. However, since the actual color you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
All accessories, jewelry, gift cards, intimates and sale items are FINAL SALE. NO EXCHANGE OR STORE CREDIT WILL BE GIVEN. NO EXCEPTIONS. Promo codes cannot be applied to orders placed in the past.
BBxCollection is NOT responsible for lost or stolen packages. Please contact your local post office with questions regarding shipment tracking or lost/stolen packages.
From time to time, there may be information on bbxcollection.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies, omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Our size chart is linked in every product listing but can also be found here.
We accept all credit cards through the Shopify platform, as well as Shop Pay. We no longer accept Paypal.
Still have questions?
Call us at 613-421-4500 or shoot us an e-mail firstname.lastname@example.org.