GOOD AS GOLD
OUR E-GIFT CARDS CAN BE SCHEDULED OR INSTANTLY DELIVERED TO YOUR RECIPIENT'S INBOX — COMPLETE WITH YOUR SPECIAL MESSAGE. PHYSICAL GIFT CARDS CAN BE PURCHASED IN STORE
SHOPPING IN-STORE FOR THE PERSON THAT HAS IT ALL? TURNS OUT WE'VE GOT JUST THE THING
'TIS THE SZN
HELPING TO MAKE YOUR HOLIDAYS HASSLE-FREE
WHEN IS YOUR SHIPPING CUT OFF?
Local (Ottawa/Gatineau): December 14 by 11:59pm EST
Province-Wide (Ontario): December 11 by 11:59pm EST
Country-Wide (Canada): December 8 by 11:59pm EST
Cross-Border (U.S.A): December 2 by 11:59pm EST
International (Worldwide): November 18 by 11:59pm EST
Dates are between major urban centres and are dependent on origin and destination as per Canada Post guidelines. Some restrictions apply.
Orders placed after our cut off deadlines are not guaranteed to arrive on time (Dec. 21-23). Please plan accordingly.
HOW CAN WE SHOP?
In store at 31 York Street (downtown Ottawa) or online on the website you're on right now!
WHEN IS THE LAST DAY TO PICK UP IN STORE?
The last day for pickup is intended to be Christmas Eve, Saturday, Dec. 24 at 4:00PM.
However, please follow our social media updates related to early closure(s) as a result of the storm/inclement weather. We are following advisories closely and may need to adjust our hours.
WHAT ARE YOUR HOLIDAY HOURS?
As a result of severely reduced foot traffic in the Byward Market this year, we are not offering extended holiday hours except for December 17 & 18 (the last shopping weekend before Christmas.)
Our store hours for the week before Christmas are as always:
Monday, Dec. 19 — CLOSED (AS USUAL)
Tuesday, Dec. 20 — 11:00am to 6:00pm
Wednesday, Dec. 21 — 11:00am to 6:00pm
Thursday, Dec. 22 — 11:00am to 6:00pm
Friday, Dec. 23 — 10:00am to 7:00pm
Saturday, Dec. 24 — CLOSED DUE TO INCLEMENT WEATHER
Dec. 25 to Jan. 4 — HOLIDAY CLOSURE
WHERE ARE YOU LOCATED?
We're located a hop, skip and a jump from the CF Rideau Centre in the heart of the Byward Market. Just steps from the OTTAWA sign with ample parking — make our boutique at 31 York Street one of your shopping stops this holiday season!
WHAT OPTIONS DO YOU OFFER?
We offer holiday neutral tissue (white/gold snowflakes), white gift boxes in two sizes, pink ribbon (while supplies last) and blank gift note cards to include your special message.
GIFT WRAP = DONATION TO CHARITY
Our nominal gift wrapping fee helps to offset the cost of tissue, wrapping and gift notes. Net proceeds benefit a number of charities annually including The Ottawa Mission, Ottawa Food Bank and The Ottawa Hospital.
RETURNS & EXCHANGES
WHAT IS YOUR HOLIDAY EXCHANGE POLICY?
For purchases between Nov. 1-Nov. 13 — please indicate in the notes section that this is a gift so we can reference the order to make any returns/exchanges.
All purchases made between Nov. 14-Dec. 22 are automatically considered gift orders and can be returned/exchanged for store credit until January 31, 2023.
BOXING DAY SALE
Be sure you're on our mailing list to get all the details on our Big Boxing Day Blowout.
All discounted seasonal merchandise/holiday apparel or orders with Boxing Day/special discount codes applied are considered FINAL SALE. No exceptions.
PARKING / TRANSIT
WHERE CAN I PARK?
There is short-term parking just outside the shop on York Street and several paid parking garages in close proximity.
If you are exploring all of what downtown Ottawa has to offer, you can park for FREE (Saturday & Sundays ONLY) at the World Exchange Plaza located a 45 R. O'Connor Street and walk 5-10 minutes to the Byward Market.
I'M TAKING PUBLIC TRANSIT, WHERE DO I GO?
Take any bus/train to the Rideau Centre and you'll end up on either Rideau Street or Mackenzie King Bridge. Get to the front entrance of the shopping centre on Rideau Street, walk through Hudson's Bay Company or take William Street to Byward Market Square and when you get to York Street you'll find us near the big tourist-centric OTTAWA sign.
VISIT US IN STORE AT 31 YORK AND WE'LL BE HAPPY TO HELP YOU!
I NEED HELP WITH GIFTS!
Sizing, scents, colors — it can be totally overwhelming. We'll help you find the best gift for any recipient while keeping your budget (and blood pressure) in check!
CAN THEY RETURN/EXCHANGE MY GIFT IF I SERIOUSLY MESS UP OR THEY ALREADY HAVE THE ITEM / A SIMILAR STYLE?
Absolutely! Refer our extended holiday return/exchange policy.
Any gifts purchased can be returned or exchanged for store credit until January 31, 2023.
We're here to help and make your holidays hassle-free.