RETURNS + EXCHANGES
We are not affiliated with Betsy & Adam in New York, U.S.A
We do not offer refunds of any kind. We do not cancel orders once they have been placed and are in process — no exceptions. We offer exchanges or returns for store credit only. We DO NOT refund shipping costs.
In the case of manufacturer's defects and if we cannot provide you with the same item or a comparable replacement item in a timely manner, we will assess on a case by case basis to ensure there is a satisfactory resolution.
If you have further questions related to returns/exchanges with more context, refer to our FAQ.
Exchanges & Returns
Please read ALL of the information on this page.
Our returns portal can be accessed for orders made online at www.bbxcollection.com or in store at 31 York Street in Ottawa, Ontario, Canada.
You must provide your order number and your email address. Once your return has been approved/received, please expect your store credit to be processed and sent to you electronically within 2-3 business days.
Our return/exchange policy lasts 21 days from the date you RECEIVED your item.
Your item must be unworn and in the same condition you received it, with the tags still on. It must be free of any cosmetics, perfume, deodorant, animal hair, excessive wrinkling and any marks/stains. Any items that came with packaging must be returned with the same packaging. NO EXCEPTIONS.
If 21 days have lapsed since the date you received your item, we cannot offer you an exchange or return.
Please note that several types of merchandise are exempt from being returned/exchanged including: The Babe Box and individual items included in The Babe Box, gift cards, custom apparel, nail polish, beauty & bath items, wellness tools and personal care products, final sale items, flash sale promotions, child/toddler apparel, hats, accessories (hair clips, headbands, scrunchies, keychains etc.), all greeting cards and seasonal cards (holiday) and swimwear due to their personal nature.
We exchange items if they are defective, damaged and in some cases when the order has been marked as a gift and you've ordered/received the wrong size. Please consult our size chart before making your purchase.
If you are local and live in Ottawa and need to exchange, you are also welcome to visit our store at 31 York Street in the ByWard Market and we would be more than happy to assist you. A return/exchange MUST be processed, authorized and approved through our returns portal in advance of you coming in store.
You are responsible for paying for your own shipping costs for the return/exchange of your item. Shipping costs are non-refundable. In the case of an exchange, we will ship your new item to you at no additional cost. In the case of a return, we will provide you store credit electronically for the full amount of your returned item less shipping costs.