Returns & Exchanges

Return/Exchange Policy

Extended Holiday Return/Exchange Policy

All purchases made between November 15 - December 24 inclusive are eligible for our extended holiday return/exchange policy which was originally in effect until January 15, 2021, but has been extended to February 6 due to the province-wide lockdown mandated by the government.

Your item must be unworn and in the same condition you received it, with the tags still on. It must be free of any cosmetics, perfume, deodorant, animal hair, and any other marks/stains. Any items that came with packaging must be returned with the same packaging. NO EXCEPTIONS.

Any in store/online purchases must be returned to us either by mail or in store by February 6, 2021. Any returns/exchanges received after this date will not be eligible for return/exchange.  

Our store will be closed between December 26, 2020 through January 23, 2021 as a result of the lockdown. Online orders will continue to be processed 24/7 and ship out as usual.

All clearance items purchased on Boxing Day, December 26, 2020 are FINAL SALE. No exceptions.

Refunds

We do not offer refunds of any kind. We offer exchanges or returns for store credit only. We DO NOT refund shipping costs.

In the case of manufacturer's defects and if we cannot provide you with the same item or a comparable replacement item in a timely manner, we will assess on a case by case basis to ensure there is a satisfactory resolution.

Exchanges & Returns

Please read ALL of the information on this page. All returns are processed through our Returns Portal. You must provide your order number and your email address.

BBxCo. Returns Portal


Our return/exchange policy lasts 21 days from the date you RECEIVED your item.

Your item must be unworn and in the same condition you received it, with the tags still on. It must be free of any cosmetics, perfume, deodorant, animal hair, and any other marks/stains. Any items that came with packaging must be returned with the same packaging. NO EXCEPTIONS.

If 21 days have lapsed since the date you received your item, we cannot offer you an exchange or return.

Please note that several types of merchandise are exempt from being returned/exchanged including: gift cards, custom apparel, nail polish, beauty & bath items, wellness tools and personal care products, final sale items, flash sale promotions, child/toddler apparel, hats, accessories (hair clips, keychains etc.) and swimwear due to their personal nature.

We exchange items if they are defective, damaged and in some cases when the order has been marked as a gift and you've ordered/received the wrong size. Please consult our size chart before making your purchase.

If you are local and live in Ottawa and need to exchange, you are also welcome to visit our store at 31 York Street in the ByWard Market and we would be more than happy to assist you. A return/exchange MUST be processed, authorized and approved through our returns portal in advance of you coming in store.

You are responsible for paying for your own shipping costs for the return/exchange of your item. Shipping costs are non-refundable. In the case of an exchange, we will ship your new item to you at no additional cost. In the case of a return, we will provide you store credit electronically for the full amount of your returned item less shipping costs.

Unfortunately, as a small business we cannot comp the shipping costs for returns or exchanges both ways. We appreciate your understanding.​ We cannot guarantee that we will receive your returned item, so we highly recommend that you add tracking to your shipment and provide us with the tracking information at the time of shipment.

Gift Cards

We do not accept returns or exchanges on gift cards. Gift cards received as "gift with purchase" have no cash value and cannot be redeemed for cash or equivalent.

Still have questions? Call us at 613-421-4500 or get in touch via e-mail hello@bbxcollection.com