BRICK & MORTAR CLOSURE
WHEN IS YOUR LAST DAY OPEN?
Our official last day for in-store shopping and local pickup will be Sunday, May 7, 2023.
WHY ARE YOU CLOSING?
Sadly, the answer is 100% foot traffic. People just stopped coming.
But it's not goodbye, it's see you online. Our e-commerce operations will continue — online traffic never died!
HOW CAN I HELP?
- Make a purchase!
- Buy a gift card!
- Tell a friend!
- Share with your family!
- Leave a Google review!
- Pop into the shop and buy the fixtures/decor/hangers!
- Engage with us on social media!
- Continue to shop small and support local and make it a habit — small habits = big impact!
HOW COME NOT EVERYTHING IS 40% OFF?
As you may know, we design print and press everything in-house. We have a storefront stocked with goods and best-selling apparel but we also print to order many of our other styles.
The 40% off (maximum possible store clear out discount) applies to apparel that is already printed and available in store that we absolutely need to clear out. I want to move as little as possible when we close our doors.
We are still printing apparel to order (depending on the style) until our last weekend open but garments outside of this are regularly priced for the time being.
WHAT ARE STORE HOURS UNTIL YOU CLOSE?
Store hours at 31 York Street will remain the same until our closure.
Thursday: 11am to 6pm
Friday: 11am to 6pm
Saturday: 11am to 6pm
Sunday: 12pm to 5pm
WHAT CAN WE EXPECT DURING THE TRANSITION?
We're moving back online so while we hope for a seamless process, your patience and support will be appreciated in the coming months.
There may be slight delays in email communication and social media messages while we transition back online and move out of our current location.
Your online purchases, shares, likes and word of mouth referrals go a long way!
All merchandise discounted 30% or more during our 'Store Clearout' is considered final sale. No exceptions.
We are clearing out all goods + printed apparel in store to make our move less cumbersome.
There will be no changes to gift card purchases or how you redeem gift cards.
All gift cards issued online or during our in-store operations between 2019-2023 are valid online and never expire.
If you experience any issues, please email us at email@example.com and include your name, gift card number and date of issue if applicable.
RETURNS + EXCHANGES
FOR COMPLETE INFORMATION OR TO BEGIN YOUR RETURN REQUEST, VISIT OUR RETURN/EXCHANGE POLICY.
CHANGES TO RETURN/EXCHANGE POLICY
There are very little changes being made to our return/exchange process except for the fact that you will no longer be able to bring your returns back to a physical store.
You'll need to ship your item(s) back to our new designated address and this will be expressly communicated via email and on our updated return/exchange policy page when the time comes.
STORE ACCOUNTS / LOYALTY PROGRAM
There are zero changes being made to our loyalty program or customer accounts! Your accounts stay intact as do all loyalty points and there are no changes to redemption or point accumulation.
At this time, we do not offer refunds. We offer store credit for any returns in the form of a gift card — which never expires.
Store credit(s) is processed and sent to the email associated with the order/on file unless otherwise requested.
PICK UP / LOCAL DELIVERY
WHEN IS THE LAST DAY TO PICK UP MY ORDER?
The last day to pickup your order is Sunday, May 7. Alternatively, you can pay the flat rate fee and we can ship your pickup order to you if you simply cannot make it in before the deadline.
Any orders not flagged for shipping and not picked up ahead of the deadline will be donated to local charities.
WILL YOU OFFER DELIVERY ONCE THE SHOP'S CLOSED?
Beginning in June, we will be offering local delivery in the Ottawa/Gatineau area.
FIXTURES FOR SALE
FIXTURES / DECOR & FURNITURE
All fixtures, hangers, in-store decor and select furniture are available for sale immediately. It's first come, first served in store and there are no holds. Cash preferred. We are open Thursday to Sunday every week until our closure.
It's your chance to take a little BBxCo. home with you and keep our legacy alive!